Regulated by FCA (UK)
256-bit SSL Encryption
Client Funds Segregated
24/7 Professional Support
✦ GET IN TOUCH ✦
Contact Us
Our team is available 24/7 to assist you with any questions about our platform, your account, or trading in general.
Global Support
Assistance available in 8 languages
24/7 AvailableSupport Hours
Monday - Sunday
24 Hours
Holidays
24 Hours
Emergency Support: For urgent issues, our emergency team is always available. Email us at support@bitrader-fam.com with "URGENT" in the subject line.
Send Us a Message
Prefer Live Chat?
Our support team is online and ready to help. Average response time: less than 2 minutes
- Instant responses from real humans
- Screen sharing available
- Chat history saved to your account
- Available in 8 languages
JD
SW
MR
KL
12 support agents online
✦ GLOBAL PRESENCE ✦
Our Global Reach
Serving clients in 75+ countries with a fully remote team
🇬🇧
London
United Kingdom
Operates Online
🇸🇬
Singapore
Singapore
Operates Online
🇦🇪
Dubai
United Arab Emirates
Operates Online
🇿🇦
Cape Town
South Africa
Operates Online
Quick Answers
How do I open an account?
Click "Open Account" and complete our secure online application. Most accounts are approved within 24 hours.
What are your support hours?
Our support team is available 24/7, 365 days a year via email and live chat.
How do I make a withdrawal?
Log in to your account, go to Withdrawals, and follow the instructions. Withdrawals are processed within 24 hours.
Is Bitrader regulated?
Yes, Bitrader is authorised and regulated by the FCA (Financial Conduct Authority) under reference number 812336.