Regulated by FCA (UK)
256-bit SSL Encryption
Client Funds Segregated
24/7 Professional Support
✦ GET IN TOUCH ✦
Contact Us
Our team is available 24/7 to assist you with any questions about our platform, your account, or trading in general.
Support Hours
Monday - Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Holidays
24 Hours
Emergency Support: For urgent issues outside business hours, our emergency team is always available. Call our 24/7 hotline at +44 7451 238691
Send Us a Message
Prefer Live Chat?
Our support team is online and ready to help. Average response time: less than 2 minutes
- Instant responses from real humans
- Screen sharing available
- Chat history saved to your account
- Available in 8 languages
JD
SW
MR
KL
12 support agents online
✦ GLOBAL PRESENCE ✦
Visit Our Offices
🇬🇧
London
United Kingdom (HQ)
1 Cornhill, London EC3V 3ND
+44 7451 238691
london@bitrader-fam.com
Mon-Fri: 9am - 6pm GMT
🇸🇬
Singapore
Singapore
10 Collyer Quay, #10-01, 049315
+65 6789 0123
singapore@bitrader-fam.com
Mon-Fri: 9am - 6pm SGT
🇦🇪
Dubai
UAE
DIFC, Gate Building 4, Level 3
+971 4 567 8901
dubai@bitrader-fam.com
Mon-Fri: 9am - 6pm GST
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Our offices are located in London, Singapore, and Dubai, serving clients in 75+ countries.
Quick Answers
How do I open an account?
Click "Open Account" and complete our secure online application. Most accounts are approved within 24 hours.
What are your support hours?
Our support team is available 24/7, 365 days a year via phone, email, and live chat.
How do I make a withdrawal?
Log in to your account, go to Withdrawals, and follow the instructions. Withdrawals are processed within 24 hours.
Is Bitrader regulated?
Yes, Bitrader is authorised and regulated by the FCA (Financial Conduct Authority) under reference number 812336.